Returns & Exchanges

At Terra Kaffe, we want you to savor every cup. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring all accessories and manuals are included to maintain product integrity.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return box.

4

Drop Off and Refund

Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing